MealSuite incident

MealSuite Support Notification

Resolved after 17 minutes, affecting MealSuite Touch, on January 30, 2024.

resolved Jan 30, 2024, 03:07 PM UTC

9:03 AM CST We have resolved all issues with KMS and placing orders and will monitor performance to ensure our systems are performing properly. -Team MealSuite

Started
Jan 30, 2024, 02:50 PM UTC
Resolved
Jan 30, 2024, 03:07 PM UTC
Duration
17m
Detected by Pingoru
Jan 30, 2024, 02:50 PM UTC

Affected components

MealSuite Touch

Update timeline

  1. investigating Jan 30, 2024, 02:50 PM UTC

    8:44 AM CST ​The MealSuite technical teams are investigating reports of inability to view orders on KMS Screens and view orders placed in AO through MealSuite Touch which may affect the ability to run People and Production reports in our MealSuite Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked any time by visiting status.mealsuite.com

  2. resolved Jan 30, 2024, 03:07 PM UTC

    9:03 AM CST We have resolved all issues with KMS and placing orders and will monitor performance to ensure our systems are performing properly. -Team MealSuite

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