MealSuite incident

MealSuite Support Notification

Resolved after 1 hour 19 minutes, affecting MealSuite Touch and MealSuite Point of Sale, on June 26, 2024.

resolved Jun 26, 2024, 02:02 PM UTC

The MealSuite technical teams have resolved any issues placing orders in the Touch and/or POS applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.

Started
Jun 26, 2024, 12:43 PM UTC
Resolved
Jun 26, 2024, 02:02 PM UTC
Duration
1h 19m
Detected by Pingoru
Jun 26, 2024, 12:43 PM UTC

Affected components

MealSuite TouchMealSuite Point of Sale

Update timeline

  1. investigating Jun 26, 2024, 12:43 PM UTC

    The MealSuite technical teams are investigating reports of the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  2. investigating Jun 26, 2024, 12:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 26, 2024, 01:15 PM UTC

    The MealSuite technical teams continuing to investigate the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  4. identified Jun 26, 2024, 01:43 PM UTC

    The MealSuite technical teams continuing to investigate the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.

  5. resolved Jun 26, 2024, 02:02 PM UTC

    The MealSuite technical teams have resolved any issues placing orders in the Touch and/or POS applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.

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