MealSuite incident
MealSuite Support Notification 02/19/2025- POS & Touch
Resolved after 1 hour 10 minutes, affecting MealSuite Touch and MealSuite Point of Sale, on February 19, 2025.
The MealSuite technical teams have resolved all issues, and Touch and POS are now fully operational. If you attempted to place orders just before the outage, we recommend submitting them again. We appreciate your patience and apologize for the disruption.
Affected components
Update timeline
- investigating Feb 19, 2025, 05:24 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our POS and/or Touch applications. This does not impact your ability to access our Core application.
- identified Feb 19, 2025, 05:51 PM UTC
The MealSuite technical teams have identified an issue with our database provider. To resolve this, we are initiating a backup, with an estimated resolution time of 60 minutes. This issue is impacting Touch and POS functionality, and we expect full service to be restored by 12:40 PM. We apologize for the disruption and appreciate your patience as we work to resolve this as quickly as possible. We will continue to provide you updates as we progress through this issue.
- resolved Feb 19, 2025, 06:35 PM UTC
The MealSuite technical teams have resolved all issues, and Touch and POS are now fully operational. If you attempted to place orders just before the outage, we recommend submitting them again. We appreciate your patience and apologize for the disruption.
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