Resolved after 44 minutes, affecting MealSuite Touch and MealSuite and 1 more, on May 13, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating May 13, 2025, 04:45 PM UTC
Date: May 13, 2025 Time: 11:45am CST The MealSuite technical teams are investigating reports of the inability to access our MealSuite Core application in our Synergy Database. This may impact your ability to access Core, as well as generate information in our Touch and POS applications.
- investigating May 13, 2025, 05:28 PM UTC
We are continuing to investigate this issue.
- investigating May 13, 2025, 05:28 PM UTC
Date: May 13, 2025 Time: 12:25 pm CST Our technical team has identified and resolved the issue that was preventing access to the MealSuite Core, Touch, and POS applications within the Synergy Database. We appreciate your patience while we worked to resolve this matter. If you are still experiencing any issues, please don’t hesitate to contact us at [email protected].
- investigating May 13, 2025, 05:28 PM UTC
We are continuing to investigate this issue.
- resolved May 13, 2025, 05:29 PM UTC
This incident has been resolved.
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