Resolved after 31 minutes, affecting MealSuite Touch and MealSuite and 1 more, on December 19, 2025.
The MealSuite technical teams have resolved all issues, and Core, Touch and POS are now fully operational. The issues was traced to connectivity with specific internet service providers, and the necessary corrections have been implemented. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it.
Affected components
Update timeline
- investigating Dec 19, 2025, 04:17 PM UTC
The MealSuite technical team is currently investigating reports of issues accessing the MealSuite Core application. These difficulties appear to be linked to connectivity problems with certain internet service providers. We are actively working to resolve this and restore full access. Please note that this may also affect your ability to use Core and generate information in our Touch and POS applications.
- investigating Dec 19, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- resolved Dec 19, 2025, 04:48 PM UTC
The MealSuite technical teams have resolved all issues, and Core, Touch and POS are now fully operational. The issues was traced to connectivity with specific internet service providers, and the necessary corrections have been implemented. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve it.
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