MealSuite Outage History
MealSuite is up right nowPingoru has recorded 50 incidents for MealSuite: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor June 15, 2026 MealSuite Support Notification 20m MealSuite Touch, MealSuite, MealSuite Point of Sale
Started Jun 15, 2026, 04:42 PM UTC· resolved Jun 15, 2026, 05:03 PM UTC
- investigating Jun 15, 2026, 04:42 PM UTC
The MealSuite technical teams are currently investigating reports of an issue affecting access to the MealSuite Core application within our Synergy database. This may impact your ability to access Core, as well as generate information in the Touch and POS applications.
- resolved Jun 15, 2026, 05:03 PM UTC
The issue affecting access to the MealSuite Core application within the Synergy database has now been resolved. All systems, including Core, Touch, and POS, should now be functioning as expected. If you continue to experience any trouble, please don’t hesitate to reach out to our Support team—we’re here to help! Thank you so much for your patience and understanding while our teams worked to resolve this issue.
Minor January 12, 2026 MealSuite Support Notification- Core Tray Tickets 1h 50m MealSuite Touch, MealSuite, MealSuite Point of Sale
Started Jan 12, 2026, 09:17 PM UTC· resolved Jan 12, 2026, 11:07 PM UTC
- investigating Jan 12, 2026, 09:17 PM UTC
The MealSuite technical teams are investigating reports of the inability to generate reports within our Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation.
- resolved Jan 12, 2026, 11:07 PM UTC
The technical teams at MealSuite have successfully addressed and resolved all previously reported issues that were causing difficulties in generating reports within our Core application. As a result of their efforts, the reporting functionality is now fully operational and performing as expected.
Major June 5, 2025 MealSuite Support Notification POS 8m MealSuite Point of Sale
Started Jun 05, 2025, 07:20 PM UTC· resolved Jun 05, 2025, 07:29 PM UTC
- investigating Jun 05, 2025, 07:20 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our POS and/or Touch applications. This does not impact your ability to access our Core application.
- resolved Jun 05, 2025, 07:29 PM UTC
The MealSuite technical teams have resolved any issues impacting POS.
Notice May 13, 2025 Synergy Outage 05/13/2025 44m MealSuite Touch, MealSuite, MealSuite Point of Sale
Started May 13, 2025, 04:45 PM UTC· resolved May 13, 2025, 05:29 PM UTC
- investigating May 13, 2025, 04:45 PM UTC
Date: May 13, 2025 Time: 11:45am CST The MealSuite technical teams are investigating reports of the inability to access our MealSuite Core application in our Synergy Database. This may impact your ability to access Core, as well as generate information in our Touch and POS applications.
- investigating May 13, 2025, 05:28 PM UTC
We are continuing to investigate this issue.
- investigating May 13, 2025, 05:28 PM UTC
Date: May 13, 2025 Time: 12:25 pm CST Our technical team has identified and resolved the issue that was preventing access to the MealSuite Core, Touch, and POS applications within the Synergy Database. We appreciate your patience while we worked to resolve this matter. If you are still experiencing any issues, please don’t hesitate to contact us at [email protected].
- investigating May 13, 2025, 05:28 PM UTC
We are continuing to investigate this issue.
- resolved May 13, 2025, 05:29 PM UTC
This incident has been resolved.
Critical February 19, 2025 MealSuite Support Notification 02/19/2025- POS & Touch 1h 10m MealSuite Touch, MealSuite Point of Sale
Started Feb 19, 2025, 05:24 PM UTC· resolved Feb 19, 2025, 06:35 PM UTC
- investigating Feb 19, 2025, 05:24 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our POS and/or Touch applications. This does not impact your ability to access our Core application.
- identified Feb 19, 2025, 05:51 PM UTC
The MealSuite technical teams have identified an issue with our database provider. To resolve this, we are initiating a backup, with an estimated resolution time of 60 minutes. This issue is impacting Touch and POS functionality, and we expect full service to be restored by 12:40 PM. We apologize for the disruption and appreciate your patience as we work to resolve this as quickly as possible. We will continue to provide you updates as we progress through this issue.
- resolved Feb 19, 2025, 06:35 PM UTC
The MealSuite technical teams have resolved all issues, and Touch and POS are now fully operational. If you attempted to place orders just before the outage, we recommend submitting them again. We appreciate your patience and apologize for the disruption.
Minor November 1, 2024 MealSuite Support Notification - Synergy 5h 22m MealSuite Touch, MealSuite, MealSuite Point of Sale
Started Nov 01, 2024, 01:37 PM UTC· resolved Nov 01, 2024, 06:59 PM UTC
- investigating Nov 01, 2024, 01:37 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- investigating Nov 01, 2024, 02:04 PM UTC
The MealSuite technical teams are continuing to investigate reports of intermittent login issues to our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- monitoring Nov 01, 2024, 02:52 PM UTC
The MealSuite technical teams have been able to isolate the issue specific to Cogeco Internet Services in Ontario and their resellers. If you are using this internet provider, you may experience difficulties accessing Core and generating information in our Touch and POS applications. As the current issue is specific to Cogeco service providers, we will pause progress updates for now. We will send you an update as soon as we receive confirmation of a resolution from Cogeco.
- resolved Nov 01, 2024, 06:59 PM UTC
The MealSuite technical teams have received confirmation that the issue specific to Cogeco Internet Services in Ontario and their resellers has been resolved.