Unplanned NBN Interruption
Timeline · 4 updates
- identified Sep 19, 2026, 11:35 PM UTC
Dear customers and partners, MaxoTel is aware of an upstream issue impacting a number of NBN services. Affected services may be unable to connect to the internet. The upstream provider has identified an issue within their fibre transmission network, and engineers are working to rectify as soon as possible. We will continue to provide updates as soon as they’re available.
- identified Sep 19, 2026, 11:53 PM UTC
Dear Customers and Partners, The MaxoTel team has now observed the recovery of most affected NBN services. If your service has not reconnected, please power cycle your router. Our team are continuing to monitor to ensure services are fully restored, and we will provide another update by 11AM (AEST).
- monitoring Sep 20, 2026, 01:10 AM UTC
Dear Customers and Partners, The upstream provider is continuing to work through full restoration, with repairs being completed on one transmission path at approximately 9.45AM (AEST) restoring connectivity to affected services. The upstream provider is continuing to work through restoration of the remaining affected transmission path and our engineers are continuing to monitor service stability. We will provide a further update once repairs to the second transmission path have been completed. If your device has not automatically reconnected, please power cycle your router.
- resolved Sep 20, 2026, 04:27 AM UTC
Dear Customers and Partners, The affected upstream provider has completed restoration works on the second interstate transmission path, and no further impacts have been detected to MaxoTel’s NBN services. If your NBN connection did not automatically reconnect following the initial works completion at 9.45AM, please restart your router. We appreciate your patience and apologise for any inconvenience this interruption caused.