Maxo Telecommunications incident

Hardware failure - Core Switch Component - Equinix SY 1

Minor Resolved View vendor source →

Maxo Telecommunications experienced a minor incident on July 6, 2025 affecting Outbound Calling and PBX Features and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2025, 04:20 PM UTC
Resolved
Jul 06, 2025, 05:02 PM UTC
Duration
41m
Detected by Pingoru
Jul 06, 2025, 04:20 PM UTC

Affected components

Outbound CallingPBX FeaturesCloud SoftphoneWeb PortalManagement APIBilling and PaymentsTechnical SupportAustralian Capital TerritoryNorthern TerritoryQueensland

Update timeline

  1. identified Jul 06, 2025, 04:20 PM UTC

    Engineers have identified a core switch component as the cause of a failure and are currently working with on-site staff to have it replaced. We apologise for the inconvenience, and estimate a restore time in the next 30 minutes.

  2. resolved Jul 06, 2025, 05:02 PM UTC

    On-site engineers have replaced affected components, and services have returned to normal. A problem was identified with the fail-over system, which has been addressed and tested.