Maxo Telecommunications incident

Unplanned Outage - Inbound Connectivity Issue - Symbio Networks

Maxo Telecommunications experienced a minor incident on September 16, 2025 affecting Inbound Calling, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 16, 2025, 08:41 AM UTC
Resolved: Sep 16, 2025, 09:46 AM UTC
Duration: 1h 5m
Detected by Pingoru: Sep 16, 2025, 08:41 AM UTC

Affected components

Inbound Calling

Update timeline

investigating Sep 16, 2025, 08:41 AM UTC

MaxoTel engineers have observed an issue with incoming calls from our primary carrier, Symbio Networks. Investigations are ongoing and a further update will be provided as soon as possible.
monitoring Sep 16, 2025, 08:58 AM UTC

MaxoTel engineers have observed incoming calls returning to normal. MaxoTel understands that the unplanned outage has occurred during routine maintenance conducted by upstream carrier Symbio Networks.
resolved Sep 16, 2025, 09:46 AM UTC

MaxoTel Engineers have not observed any further issues with incoming calls on Symbio hosted numbers.