Maxo Telecommunications incident

Inbound Connectivity Issue - Virtual Mobile Numbers

Minor Resolved View vendor source →

Maxo Telecommunications experienced a minor incident on September 18, 2025 affecting Inbound Calling, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 01:39 AM UTC
Resolved
Sep 18, 2025, 02:20 AM UTC
Duration
40m
Detected by Pingoru
Sep 18, 2025, 01:39 AM UTC

Affected components

Inbound Calling

Update timeline

  1. investigating Sep 18, 2025, 01:39 AM UTC

    Dear MaxoTel Customers and Partners, MaxoTel engineers have observed an upstream issue with some incoming calls towards virtual mobile numbers where affected calls will ring but are unable to be answered. Returning an affected call will connect as normal. Incoming SMS and calls to geographic, 13/1300/1800 and international DIDs are not affected. Investigations are ongoing with the affected upstream provider’s senior engineers and we will provide an update as soon as possible. Kind regards, MaxoTel

  2. resolved Sep 18, 2025, 02:20 AM UTC

    Dear MaxoTel Customers and Partners, The upstream provider has completed changes to their routing and inbound calls toward virtual mobile numbers are now connecting as normal. Kind regards, MaxoTel