Maxo Telecommunications Outage History
Maxo Telecommunications is up right nowPingoru has recorded 4 incidents for Maxo Telecommunications: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 336 of 744 (45%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 5 of 720 (1%) |
| October 2026 | 0 | 0 of 520 (0%) |
Incidents, newest first
Minor September 19, 2026 Unplanned NBN Interruption 4h 51m NBN Services
Started Sep 19, 2026, 11:35 PM UTC· resolved Sep 20, 2026, 04:27 AM UTC
- identified Sep 19, 2026, 11:35 PM UTC
Dear customers and partners, MaxoTel is aware of an upstream issue impacting a number of NBN services. Affected services may be unable to connect to the internet. The upstream provider has identified an issue within their fibre transmission network, and engineers are working to rectify as soon as possible. We will continue to provide updates as soon as they’re available.
- identified Sep 19, 2026, 11:53 PM UTC
Dear Customers and Partners, The MaxoTel team has now observed the recovery of most affected NBN services. If your service has not reconnected, please power cycle your router. Our team are continuing to monitor to ensure services are fully restored, and we will provide another update by 11AM (AEST).
- monitoring Sep 20, 2026, 01:10 AM UTC
Dear Customers and Partners, The upstream provider is continuing to work through full restoration, with repairs being completed on one transmission path at approximately 9.45AM (AEST) restoring connectivity to affected services. The upstream provider is continuing to work through restoration of the remaining affected transmission path and our engineers are continuing to monitor service stability. We will provide a further update once repairs to the second transmission path have been completed. If your device has not automatically reconnected, please power cycle your router.
- resolved Sep 20, 2026, 04:27 AM UTC
Dear Customers and Partners, The affected upstream provider has completed restoration works on the second interstate transmission path, and no further impacts have been detected to MaxoTel’s NBN services. If your NBN connection did not automatically reconnect following the initial works completion at 9.45AM, please restart your router. We appreciate your patience and apologise for any inconvenience this interruption caused.
Minor August 31, 2026 Unexpected connectivity issues - investigating 31m Outbound Calling, Inbound Calling, Cloud Softphone, Web Portal and 1 more
Started Aug 31, 2026, 03:38 AM UTC· resolved Aug 31, 2026, 04:09 AM UTC
- investigating Aug 31, 2026, 03:38 AM UTC
Engineers are investigating
- resolved Aug 31, 2026, 04:09 AM UTC
Systems have stabilised, and engineers are working to identify the root cause of the issue which appears to be related to a failover system working incorrectly. Scheduled (emergency) maintenance is expected to be published shortly.
Minor December 8, 2025 Unplanned Inbound SMS Interruption 1h 3m SMS Messaging
Started Dec 08, 2025, 04:42 AM UTC· resolved Dec 08, 2025, 05:45 AM UTC
- identified Dec 08, 2025, 04:42 AM UTC
Dear Customers and Partners, We are aware of an upstream issue affecting some inbound SMS messages to virtual mobile numbers. Outbound SMS messaging and MaxoSIM services are not affected. The upstream carrier’s engineers are working to correct the issue, however we do not have an ETA on resolution. We will supply any updates or ETAs as soon as we receive them. We thank you for your patience while the upstream issue is resolved. Kind regards, MaxoTel
- resolved Dec 08, 2025, 05:45 AM UTC
Dear Customers and Partners, The outage affecting inbound SMS messages has now been resolved and new messages are being received as normal. Any messages received during the interruption were queued and are currently being processed for delivery. Kind regards, MaxoTel