Resolved after 9 hours 11 minutes, affecting Kantata OX Email Delivery, on July 22, 2024.
All email in the backlog has now been processed and email is functioning normally.
Affected components
Update timeline
- investigating Jul 22, 2024, 01:50 PM UTC
Emails are not being delivered for Kantata OX customers. We are currently investigating the issue and apologize for the inconvenience.
- investigating Jul 22, 2024, 04:16 PM UTC
We are continuing to investigate this issue. We apologize for the inconvenience and appreciate your patience.
- identified Jul 22, 2024, 05:13 PM UTC
The issue has been identified and we are working on a solution.
- identified Jul 22, 2024, 05:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 22, 2024, 08:02 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 22, 2024, 08:55 PM UTC
We have identified a solution and emails are being delivered.
- monitoring Jul 22, 2024, 10:33 PM UTC
A fix has been implemented and we are monitoring the results. Most emails have been sent and we are working through a small backlog of jobs that were unable to be processed automatically.
- resolved Jul 22, 2024, 11:02 PM UTC
All email in the backlog has now been processed and email is functioning normally.
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