Resolved after 1 hour 47 minutes, affecting Kantata OX Insights, on February 6, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Feb 06, 2025, 09:10 AM UTC
We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.
- identified Feb 06, 2025, 09:35 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 06, 2025, 10:33 AM UTC
We have discovered the issue and have implemented a fix. Insights data loads have begun processing as normal. We apologize for the disruption that this delay has caused.
- monitoring Feb 06, 2025, 10:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 06, 2025, 10:58 AM UTC
This incident has been resolved.
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