Resolved after 1 hour 59 minutes, affecting Kantata OX Insights, on February 24, 2025.
We have confirmed that data is now up-to-date, and Insights data loads are now processing at their regular cadence. We apologize for the disruption that this has caused.
Affected components
Update timeline
- investigating Feb 24, 2025, 04:15 PM UTC
We are investigating an issue with standard Insights data loads. Currently data within Insights is not up-to-date, and changes within Kantata OX will not be reflected. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.
- investigating Feb 24, 2025, 04:15 PM UTC
We are continuing to investigate this issue.
- identified Feb 24, 2025, 04:34 PM UTC
We've identified the issue causing the stale data. We'll provide updates as we work to resolve this issue. We apologize for the disruption this has caused.
- identified Feb 24, 2025, 05:20 PM UTC
We have implemented a fix, and we expect data loads to resume at half-past the hour. Thank you for your patience as we work through this issue.
- resolved Feb 24, 2025, 06:15 PM UTC
We have confirmed that data is now up-to-date, and Insights data loads are now processing at their regular cadence. We apologize for the disruption that this has caused.
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