Notice September 16, 2026 - Detected by Pingoru
- Sep 16, 2026, 02:06 PM UTC
- Resolved
- Sep 16, 2026, 07:25 PM UTC
- Duration
- 5h 19m
Timeline · 3 updates
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investigating Sep 16, 2026, 02:06 PM UTC
The third-party service (Salesforce) we use for our support offerings (Live Help, Support Cases, and Support Portal) is currently down. We are monitoring its status and will update as soon as they report their systems are back online.
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monitoring Sep 16, 2026, 05:49 PM UTC
Salesforce services are recovering, but the issue has not yet been fully resolved. Customers may continue to experience issues accessing the Support Portal. We are continuing to monitor the situation and will provide another update once the service is fully restored.
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resolved Sep 16, 2026, 07:25 PM UTC
The Salesforce technology team has now informed users that the platform's stability and performance are now again at expected levels, and the incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2026, 03:22 PM UTC
- Resolved
- Aug 31, 2026, 04:53 PM UTC
- Duration
- 1h 30m
Affected: Kantata OX ApplicationKantata OX InsightsKantata OX API
Timeline · 4 updates
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investigating Aug 31, 2026, 03:22 PM UTC
Our data processing infrastructure is running behind which is causing Insights Data Exports not to be processed.
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identified Aug 31, 2026, 03:51 PM UTC
We’ve found the underlying cause of the problem and are now working on a fix.
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monitoring Aug 31, 2026, 04:17 PM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
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resolved Aug 31, 2026, 04:53 PM UTC
This incident has been resolved. Insights Data Exports are now processing as normal. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2026, 02:33 PM UTC
- Resolved
- Aug 18, 2026, 04:33 PM UTC
- Duration
- 2h
Affected: Kantata OX Subscribed Events API
Timeline · 2 updates
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monitoring Aug 18, 2026, 02:33 PM UTC
There currently is a delay in generating subscribed events. We have identified the issue and a fix has been implemented. Previous events are still accessible. No data loss is expected. New events continue to generate but with a delay.
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resolved Aug 18, 2026, 04:33 PM UTC
This incident has been resolved. New events are now generating normally in the Subscribed Events API, including events during the incident period. We apologize for any inconvenience this issue may have caused.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 12:04 AM UTC
- Resolved
- Jul 27, 2026, 12:32 AM UTC
- Duration
- 27m
Affected: Kantata OX Insights
Timeline · 3 updates
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investigating Jul 27, 2026, 12:04 AM UTC
We are investigating an issue with standard Insights data loads. Some accounts are either not receiving their data or receiving it on a delayed schedule. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.
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monitoring Jul 27, 2026, 12:11 AM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
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resolved Jul 27, 2026, 12:32 AM UTC
This incident has been resolved. All areas of Kantata OX are back to normal. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 08:12 PM UTC
- Resolved
- Jun 18, 2026, 11:20 PM UTC
- Duration
- 3h 7m
Affected: Kantata OX Application
Timeline · 5 updates
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investigating Jun 18, 2026, 08:12 PM UTC
We are investigating reports that the tasks reordering in templates is not working correctly.
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identified Jun 18, 2026, 08:31 PM UTC
The likely cause of the issue has been identified and a potential fix is in the works.
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identified Jun 18, 2026, 09:54 PM UTC
We are continuing to work on a fix for this issue.
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identified Jun 18, 2026, 10:54 PM UTC
We have identified the issue and are deploying a fix.
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resolved Jun 18, 2026, 11:20 PM UTC
We have a deployed a fix and task reordering in templates is functioning correctly again.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 01:10 PM UTC
- Resolved
- Jun 15, 2026, 02:55 PM UTC
- Duration
- 1h 45m
Affected: Kantata OX Application
Timeline · 7 updates
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investigating Jun 15, 2026, 01:10 PM UTC
We are currently investigating this issue.
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investigating Jun 15, 2026, 01:45 PM UTC
We continue to investigate the issue and believe we have discovered the root cause. Thank you for your patience as we work to implement and deploy a fix.
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investigating Jun 15, 2026, 02:11 PM UTC
We are continuing to investigate this issue.
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identified Jun 15, 2026, 02:14 PM UTC
The root cause of the issue has been verified and we are now actively reverting the file changes for deployment.
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identified Jun 15, 2026, 02:34 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jun 15, 2026, 02:43 PM UTC
A partial fix has been deployed that re-enables the export functionality. There continues to be a known styling issue related to the form. This will also be fixed soon.
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resolved Jun 15, 2026, 02:55 PM UTC
The project time and expense export functionality is now available again.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 04:55 PM UTC
- Resolved
- Jun 12, 2026, 05:52 PM UTC
- Duration
- 57m
Affected: Kantata OX Application
Timeline · 3 updates
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investigating Jun 12, 2026, 04:55 PM UTC
We are investigating an issue where projects in the Resource Center Projects tab are missing dropdown arrow.
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identified Jun 12, 2026, 05:09 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Jun 12, 2026, 05:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 06:40 PM UTC
- Resolved
- Jun 02, 2026, 08:21 PM UTC
- Duration
- 1h 40m
Affected: Kantata OX Application
Timeline · 5 updates
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investigating Jun 02, 2026, 06:40 PM UTC
We are currently investigating this issue.
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investigating Jun 02, 2026, 07:09 PM UTC
We are continuing to investigate this issue.
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identified Jun 02, 2026, 07:31 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 02, 2026, 08:01 PM UTC
A fix has been deployed and we are monitoring the results.
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resolved Jun 02, 2026, 08:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 08:29 PM UTC
- Resolved
- May 13, 2026, 08:38 PM UTC
- Duration
- 8m
Affected: Kantata OX Application
Timeline · 5 updates
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investigating May 13, 2026, 08:29 PM UTC
Some users have reported that tasks are not moving to their intended position when reordering in the task tracker. We are currently investigating the issue.
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identified May 13, 2026, 08:32 PM UTC
The issue has been identified and a fix is being rolled out.
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monitoring May 13, 2026, 08:34 PM UTC
The fix has been implemented and we are monitoring the results.
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monitoring May 13, 2026, 08:34 PM UTC
We are continuing to monitor for any further issues.
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resolved May 13, 2026, 08:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 11:01 PM UTC
- Resolved
- May 01, 2026, 02:17 AM UTC
- Duration
- 3h 15m
Affected: Kantata OX InsightsKantata OX Audit Logs
Timeline · 3 updates
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investigating Apr 30, 2026, 11:01 PM UTC
We are investigating an issue with standard Insights. A small subset of accounts are unable to view their dashboards. We have contacted our BI Partner and they are working on a fix. To learn how to view the status of your uploads, please see our Insights Overview Knowledge Base article.
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investigating May 01, 2026, 12:08 AM UTC
Our BI partner is continuing to work on a fix. We're unable to provide an ETA at this time, but we will update with more information as we receive it.
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resolved May 01, 2026, 02:17 AM UTC
The issue is resolved, and a data load has finished successfully for all accounts. We thank you for your patience an apologize for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 03:21 PM UTC
- Resolved
- Apr 06, 2026, 04:19 PM UTC
- Duration
- 58m
Affected: Kantata OX M-Bridge
Timeline · 4 updates
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investigating Apr 06, 2026, 03:21 PM UTC
We are currently noticing data sync issues on MBridge.
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identified Apr 06, 2026, 03:35 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Apr 06, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring the results. You may experience some delays as we work through the backlog of jobs.
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resolved Apr 06, 2026, 04:19 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 11:09 PM UTC
- Resolved
- Apr 02, 2026, 02:39 AM UTC
- Duration
- 3h 29m
Affected: Kantata OX Audit Logs
Timeline · 4 updates
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identified Apr 01, 2026, 11:09 PM UTC
Audit Logs data has not been updated since March 30, 4:30pm Pacific. All reports are functional but will not reflect recent updates. The problem has been identified and the fix is running. No data has been lost, and we expect the system to take time to catch up. We will monitor progress and update status when we have an estimate of the time to complete.
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monitoring Apr 01, 2026, 11:31 PM UTC
We estimate that it will take between 6-7 hours for the system to have all data up to date. Progress will continue to be monitored, and we will update status regularly.
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monitoring Apr 02, 2026, 02:32 AM UTC
Processing the data backlog took less time than expected. All data in audit logs should be nearly up to date, and will be completely up to date soon.
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resolved Apr 02, 2026, 02:39 AM UTC
All data in audit logs is now up to date.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 05:29 PM UTC
- Resolved
- Mar 26, 2026, 06:45 PM UTC
- Duration
- 1h 15m
Affected: Kantata Pulse
Timeline · 4 updates
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investigating Mar 26, 2026, 05:29 PM UTC
We are currently aware of an issue that is preventing Pulse surveys from loading and are actively working on a solution.
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identified Mar 26, 2026, 05:42 PM UTC
We’ve found the underlying cause of the problem and are now working on a fix. We should have everything back to normal soon!
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monitoring Mar 26, 2026, 05:48 PM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
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resolved Mar 26, 2026, 06:45 PM UTC
This incident has been resolved. Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 03:41 PM UTC
- Resolved
- Jan 14, 2026, 06:25 PM UTC
- Duration
- 2h 44m
Affected: Kantata OX ApplicationKantata OX M-BridgeKantata OX APISmart Upload ManagerKantata Connect
Timeline · 8 updates
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investigating Jan 14, 2026, 03:41 PM UTC
We’re noticing a higher number of errors than usual in Kantata OX. We’re working to resolve this as quickly as possible. Thanks for your patience! Users experiencing this issue can refresh the page and continue to work as usual.
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investigating Jan 14, 2026, 04:17 PM UTC
We’re continuing to investigate the issue and working to resolve this as quickly as possible. Thank you for your patience! Users experiencing this issue can refresh the page and continue to work as usual.
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investigating Jan 14, 2026, 04:24 PM UTC
We are continuing to investigate this issue.
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identified Jan 14, 2026, 04:29 PM UTC
The issue has been identified and a fix is being implemented. Thank you for your patience while we work to resolve this issue.
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monitoring Jan 14, 2026, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
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investigating Jan 14, 2026, 04:57 PM UTC
We are continuing to observe elevated error rates. We're continuing to work to resolve this as quickly as possible. Thank you for your patience!
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monitoring Jan 14, 2026, 05:53 PM UTC
We have identified the issue and deployed a fix. Error rates are now decreasing and we will continue to monitor performance and errors until returning to normal operation. Thank you for your patience as we work to fully resolve this.
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resolved Jan 14, 2026, 06:25 PM UTC
This incident has been resolved. Users and integrations that encountered 502 or 504 errors are safe to retry operations. Some M-Bridge and Connect integrations may have automatically disabled due to elevated error rates and may need to be manually re-enabled.
Read the full incident report →
- Detected by Pingoru
- Dec 16, 2025, 05:42 PM UTC
- Resolved
- Dec 16, 2025, 07:34 PM UTC
- Duration
- 1h 51m
Affected: Kantata OX ApplicationKantata OX APIMavenpageSmart Upload Manager
Timeline · 5 updates
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investigating Dec 16, 2025, 05:42 PM UTC
We are currently noticing slowness across Kantata OX. We appreciate your patience as we investigate this issue.
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investigating Dec 16, 2025, 06:00 PM UTC
Site load times have returned to normal.
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identified Dec 16, 2025, 06:20 PM UTC
We have identified the issue and we are working on a fix for it.
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monitoring Dec 16, 2025, 06:40 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Dec 16, 2025, 07:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 12:44 AM UTC
- Resolved
- Nov 26, 2025, 02:44 AM UTC
- Duration
- 5d 1h
Affected: Kantata OX Application
Timeline · 5 updates
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investigating Nov 21, 2025, 12:44 AM UTC
We’re noticing a higher number of errors than usual with our Project Agent and Status Report Agent. We’re working to resolve this as quickly as possible. Thanks for your patience!
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identified Nov 21, 2025, 05:30 PM UTC
We’ve found the underlying cause of the problem to be an issue with one of our AI sub-processors and are now working on a fix.
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identified Nov 24, 2025, 05:31 PM UTC
We are continuing to work on a fix for the issue with one of our AI sub-processors. Thank you for your patience.
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monitoring Nov 26, 2025, 12:40 AM UTC
We’ve implemented a fix and are now monitoring the results. Things should be returning to normal, but we’ll continue to keep a close watch.
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resolved Nov 26, 2025, 02:44 AM UTC
This incident has been resolved. Thank you for your patience!
Read the full incident report →
Critical October 29, 2025 - Detected by Pingoru
- Oct 29, 2025, 06:28 PM UTC
- Resolved
- Oct 29, 2025, 08:05 PM UTC
- Duration
- 1h 36m
Affected: Kantata OX Insights
Timeline · 6 updates
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identified Oct 29, 2025, 06:28 PM UTC
Our Business Intelligence Partner is currently offline, they are undergoing emergency maintenance. We are continuing to monitor the situation.
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identified Oct 29, 2025, 06:35 PM UTC
Our Business Intelligence Partner has identified the issue and they are working on a fix.
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identified Oct 29, 2025, 07:04 PM UTC
Our Business Intelligence Partner is working on a fix for this issue. We are continuing to monitor the situation.
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identified Oct 29, 2025, 07:13 PM UTC
The issue has been resolved, and Insights reports are now accessible. Data refreshes will be resumed when we have confirmed those systems are accessible.
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monitoring Oct 29, 2025, 07:29 PM UTC
Our BI partner has confirmed that all systems are operational. Data refreshes are resumed, and we expect all data to be up to date within an hour.
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resolved Oct 29, 2025, 08:05 PM UTC
Data refreshes have completed for all accounts, and Insights reports will reflect up to date data. Thank you for your patience regarding this issue.
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 04:04 PM UTC
- Resolved
- Oct 20, 2025, 07:13 PM UTC
- Duration
- 3h 9m
Affected: Smart Upload Manager
Timeline · 4 updates
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investigating Oct 20, 2025, 04:04 PM UTC
We’re noticing issues that are preventing access to Smart Upload Manager right now. We’re looking into it and will keep you updated. Thanks for your understanding.
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identified Oct 20, 2025, 04:20 PM UTC
Our third party provider is experiencing a service disruption that is affecting Smart Upload Manager. We are working with our provider to resolve the issue.
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monitoring Oct 20, 2025, 06:02 PM UTC
The application is now accessible but some features and functions may still present intermittent issues. We will continue to monitor until performance is fully restored.
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resolved Oct 20, 2025, 07:13 PM UTC
The incident is now resolved. Thank you for your patience.
Read the full incident report →
