Matterport Outage History

Matterport is up right now

There were 2 Matterport outages since February 3, 2026 totaling 28h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.matterport.com

Major February 16, 2026

Payment gateway issues - Declined payments

Detected by Pingoru
Feb 16, 2026, 03:35 PM UTC
Resolved
Feb 17, 2026, 07:53 PM UTC
Duration
1d 4h
Affected: Shopping Cart
Timeline · 2 updates
  1. investigating Feb 16, 2026, 03:35 PM UTC

    We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.

  2. resolved Feb 17, 2026, 07:53 PM UTC

    The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.

Read the full incident report →

Notice February 3, 2026

Degradation of multiple Matterport services

Detected by Pingoru
Feb 03, 2026, 11:30 PM UTC
Resolved
Feb 03, 2026, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 04, 2026, 01:12 AM UTC

    An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.

Read the full incident report →

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