Matterport incident

Space Processing degradation

Resolved after 7 hours 56 minutes, affecting Space Processing, on October 20, 2025.

investigating Oct 20, 2025, 07:32 PM UTC

Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.

Started
Oct 20, 2025, 03:10 PM UTC
Resolved
Oct 20, 2025, 11:06 PM UTC
Duration
7h 56m
Detected by Pingoru
Oct 20, 2025, 03:10 PM UTC

Affected components

Space Processing

Update timeline

  1. investigating Oct 20, 2025, 03:10 PM UTC

    Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

  2. investigating Oct 20, 2025, 07:32 PM UTC

    Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.

  3. resolved Oct 20, 2025, 11:06 PM UTC

    This issue has been resolved. Thank you for your patience.

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