Matterport experienced a minor incident on October 20, 2025 affecting Space Processing, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Space Processing
Update timeline
- investigating Oct 20, 2025, 03:10 PM UTC
Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
- investigating Oct 20, 2025, 07:32 PM UTC
Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.
- resolved Oct 20, 2025, 11:06 PM UTC
This issue has been resolved. Thank you for your patience.