Matterport experienced a major incident on February 16, 2026 affecting Shopping Cart, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Shopping Cart
Update timeline
- investigating Feb 16, 2026, 03:35 PM UTC
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
- resolved Feb 17, 2026, 07:53 PM UTC
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.