Resolved after 1 hour 33 minutes, affecting Shopping Cart, on May 8, 2026.
Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
Affected components
Update timeline
- identified May 08, 2026, 08:02 PM UTC
Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
- resolved May 08, 2026, 09:35 PM UTC
This issue has been resolved and hardware purchases are operating normally.
Your product runs on more than Matterport
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services