Matterport incident

Hardware Purchases via Matterport Cart Unavailable

Matterport experienced a major incident on May 8, 2026 affecting Shopping Cart, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 08:02 PM UTC
Resolved: May 08, 2026, 09:35 PM UTC
Duration: 1h 33m
Detected by Pingoru: May 08, 2026, 08:02 PM UTC

Affected components

Shopping Cart

Update timeline

identified May 08, 2026, 08:02 PM UTC

Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
resolved May 08, 2026, 09:35 PM UTC

This issue has been resolved and hardware purchases are operating normally.