Matterport Outage History
Matterport is up right nowPingoru has recorded 50 incidents for Matterport: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 526 (0%) |
Incidents, newest first
Major September 16, 2026 Intermittent Issues with Support Case Submission and Phone Support 6h 14m
Started Sep 16, 2026, 09:43 AM UTC· resolved Sep 16, 2026, 03:58 PM UTC
- investigating Sep 16, 2026, 09:43 AM UTC
We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.
- investigating Sep 16, 2026, 03:56 PM UTC
We are continuing to investigate this issue.
- resolved Sep 16, 2026, 03:58 PM UTC
The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service.
Major May 8, 2026 Hardware Purchases via Matterport Cart Unavailable 1h 33m Shopping Cart
Started May 08, 2026, 08:02 PM UTC· resolved May 08, 2026, 09:35 PM UTC
- identified May 08, 2026, 08:02 PM UTC
Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
- resolved May 08, 2026, 09:35 PM UTC
This issue has been resolved and hardware purchases are operating normally.
Major February 16, 2026 Payment gateway issues - Declined payments 1d 4h Shopping Cart
Started Feb 16, 2026, 03:35 PM UTC· resolved Feb 17, 2026, 07:53 PM UTC
- investigating Feb 16, 2026, 03:35 PM UTC
We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
- resolved Feb 17, 2026, 07:53 PM UTC
The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.
Notice February 3, 2026 Degradation of multiple Matterport services –
Started Feb 03, 2026, 11:30 PM UTC· resolved Feb 03, 2026, 11:30 PM UTC
- resolved Feb 04, 2026, 01:12 AM UTC
An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.
Minor October 20, 2025 Space Processing degradation 7h 56m Space Processing
Started Oct 20, 2025, 03:10 PM UTC· resolved Oct 20, 2025, 11:06 PM UTC
- investigating Oct 20, 2025, 03:10 PM UTC
Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
- investigating Oct 20, 2025, 07:32 PM UTC
Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.
- resolved Oct 20, 2025, 11:06 PM UTC
This issue has been resolved. Thank you for your patience.
Notice May 1, 2025 Outage in Telephone System - issues receiving incoming calls 1h 11m
Started May 01, 2025, 11:44 AM UTC· resolved May 01, 2025, 12:55 PM UTC
- investigating May 01, 2025, 11:44 AM UTC
We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.
- resolved May 01, 2025, 12:55 PM UTC
The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding.
Notice April 30, 2025 Invoicing Display Issue 1h 26m Cloud
Started Apr 30, 2025, 02:12 PM UTC· resolved Apr 30, 2025, 03:38 PM UTC
- investigating Apr 30, 2025, 02:12 PM UTC
We have become aware of a display issue with invoices. We are looking into it with urgency and will post updates here. We apologize for the inconvenience.
- monitoring Apr 30, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 03:38 PM UTC
This incident has been resolved.