Matterport Outage History

Matterport is up right now

Matterport had 9 outages in the last 2 years totaling 49h 18m of downtime — averaging 0.4 incidents per month.

There were 9 Matterport outages since August 27, 2024 totaling 49h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.matterport.com

Major May 8, 2026

Hardware Purchases via Matterport Cart Unavailable

Detected by Pingoru
May 08, 2026, 08:02 PM UTC
Resolved
May 08, 2026, 09:35 PM UTC
Duration
1h 33m
Affected: Shopping Cart
Timeline · 2 updates
  1. identified May 08, 2026, 08:02 PM UTC

    Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.

  2. resolved May 08, 2026, 09:35 PM UTC

    This issue has been resolved and hardware purchases are operating normally.

Read the full incident report →

Major February 16, 2026

Payment gateway issues - Declined payments

Detected by Pingoru
Feb 16, 2026, 03:35 PM UTC
Resolved
Feb 17, 2026, 07:53 PM UTC
Duration
1d 4h
Affected: Shopping Cart
Timeline · 2 updates
  1. investigating Feb 16, 2026, 03:35 PM UTC

    We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.

  2. resolved Feb 17, 2026, 07:53 PM UTC

    The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.

Read the full incident report →

Notice February 3, 2026

Degradation of multiple Matterport services

Detected by Pingoru
Feb 03, 2026, 11:30 PM UTC
Resolved
Feb 03, 2026, 11:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 04, 2026, 01:12 AM UTC

    An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.

Read the full incident report →

Minor October 20, 2025

Space Processing degradation

Detected by Pingoru
Oct 20, 2025, 03:10 PM UTC
Resolved
Oct 20, 2025, 11:06 PM UTC
Duration
7h 56m
Affected: Space Processing
Timeline · 3 updates
  1. investigating Oct 20, 2025, 03:10 PM UTC

    Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

  2. investigating Oct 20, 2025, 07:32 PM UTC

    Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.

  3. resolved Oct 20, 2025, 11:06 PM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Notice May 1, 2025

Outage in Telephone System - issues receiving incoming calls

Detected by Pingoru
May 01, 2025, 11:44 AM UTC
Resolved
May 01, 2025, 12:55 PM UTC
Duration
1h 11m
Timeline · 2 updates
  1. investigating May 01, 2025, 11:44 AM UTC

    We are currently experiencing an outage in our Telephone System which is affecting incoming calls. This might result in failed phone calls or longer waiting times. Our team is actively working towards solving this issue as quickly as possible. We apologise for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

  2. resolved May 01, 2025, 12:55 PM UTC

    The issue with incoming calls to Support has now been solved. We apologise for any inconvenience caused and thank you for your understanding.

Read the full incident report →

Notice April 30, 2025

Invoicing Display Issue

Detected by Pingoru
Apr 30, 2025, 02:12 PM UTC
Resolved
Apr 30, 2025, 03:38 PM UTC
Duration
1h 26m
Affected: Cloud
Timeline · 3 updates
  1. investigating Apr 30, 2025, 02:12 PM UTC

    We have become aware of a display issue with invoices. We are looking into it with urgency and will post updates here. We apologize for the inconvenience.

  2. monitoring Apr 30, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2025, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2024

Platform degradation

Detected by Pingoru
Sep 17, 2024, 08:23 PM UTC
Resolved
Sep 17, 2024, 11:35 PM UTC
Duration
3h 11m
Affected: 3D ShowcaseWorkshopCloudAPIDiscover
Timeline · 3 updates
  1. investigating Sep 17, 2024, 08:23 PM UTC

    Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.

  2. monitoring Sep 17, 2024, 08:53 PM UTC

    A fix has been implemented, and we are now monitoring the results.

  3. resolved Sep 17, 2024, 11:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2024

Third-Party CDN Impacting Matterport Model Editing in Workshop (Asia Region)

Detected by Pingoru
Sep 10, 2024, 03:54 AM UTC
Resolved
Sep 10, 2024, 05:04 AM UTC
Duration
1h 9m
Affected: 3D ShowcaseWorkshop
Timeline · 3 updates
  1. investigating Sep 10, 2024, 03:54 AM UTC

    We are currently experiencing issues with a third-party CDN provider that is affecting the ability to view and edit Matterport models for customers in Asia. This may result in slower load times, intermittent failures, or unavailability of editing features for some users in this region. Our team is actively working with the CDN provider to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.

  2. monitoring Sep 10, 2024, 04:32 AM UTC

    Models affected by this issue can now be viewed and edited, but we will continue monitoring.

  3. resolved Sep 10, 2024, 05:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2024

Degraded Performance for Cloud/Billing

Detected by Pingoru
Sep 04, 2024, 07:09 PM UTC
Resolved
Sep 04, 2024, 11:41 PM UTC
Duration
4h 32m
Affected: CloudShopping Cart
Timeline · 3 updates
  1. identified Sep 04, 2024, 07:09 PM UTC

    We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

  2. monitoring Sep 04, 2024, 08:00 PM UTC

    The 3rd party tool has implemented a fix and results are being monitored.

  3. resolved Sep 04, 2024, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →