Matterport incident
Some models have scan points that can't be navigated. A spinning circle appears.
Resolved after 3 hours 5 minutes, affecting 3D Showcase and Workshop, on April 29, 2021.
We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to. The problem causes the screen to have a spinning circle icon to appear, which doesn't go away. This issue is being actively worked on to resolve it.
Affected components
Update timeline
- investigating Apr 29, 2021, 12:50 AM UTC
We are aware that in some models on the matterport cloud, there are scan points that can't be navigated to. The problem causes the screen to have a spinning circle icon to appear, which doesn't go away. This issue is being actively worked on to resolve it.
- resolved Apr 29, 2021, 03:56 AM UTC
This incident has been resolved.
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