Matterport incident

Cloud Services Outage

Resolved after 3 hours 8 minutes, affecting 3D Showcase and Workshop, on July 15, 2021.

monitoring Jul 15, 2021, 06:54 PM UTC

A fix has been implemented. We will continue to monitor.

Started
Jul 15, 2021, 06:27 PM UTC
Resolved
Jul 15, 2021, 09:35 PM UTC
Duration
3h 8m
Detected by Pingoru
Jul 15, 2021, 06:27 PM UTC

Affected components

3D ShowcaseWorkshop

Update timeline

  1. investigating Jul 15, 2021, 06:27 PM UTC

    We're experiencing some issues in production. The issue has been escalated and actively being investigated

  2. monitoring Jul 15, 2021, 06:54 PM UTC

    A fix has been implemented. We will continue to monitor.

  3. resolved Jul 15, 2021, 09:35 PM UTC

    This incident has been resolved.

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