Matterport incident

Degraded cart performance

Resolved after 20 minutes, affecting Shopping Cart, on December 15, 2021.

investigating Dec 15, 2021, 04:45 PM UTC

Some users may be experiencing errors trying to complete account signup and/or purchasing subscriptions and cameras due to connection issues affecting one of our service providers. Emails from our platform may also be delayed.

Started
Dec 15, 2021, 04:45 PM UTC
Resolved
Dec 15, 2021, 05:06 PM UTC
Duration
20m
Detected by Pingoru
Dec 15, 2021, 04:45 PM UTC

Affected components

Shopping Cart

Update timeline

  1. investigating Dec 15, 2021, 04:45 PM UTC

    Some users may be experiencing errors trying to complete account signup and/or purchasing subscriptions and cameras due to connection issues affecting one of our service providers. Emails from our platform may also be delayed.

  2. resolved Dec 15, 2021, 05:06 PM UTC

    This incident has been resolved.

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