Matterport incident

Showcase Loading Issues

Resolved after 2 hours, affecting 3D Showcase, on October 25, 2022.

identified Oct 25, 2022, 05:51 PM UTC

The issue has been identified with one of our Content Delivery Network (CDN) partners, and a fix is being implemented.

Started: Oct 25, 2022, 04:38 PM UTC
Resolved: Oct 25, 2022, 06:38 PM UTC
Duration: 2h
Detected by Pingoru: Oct 25, 2022, 04:38 PM UTC

Affected components

3D Showcase

Update timeline

investigating Oct 25, 2022, 04:38 PM UTC

We are aware of an issue with Showcases being slow to load. We thank you for your patience while we investigate.
identified Oct 25, 2022, 05:51 PM UTC

The issue has been identified with one of our Content Delivery Network (CDN) partners, and a fix is being implemented.
resolved Oct 25, 2022, 06:38 PM UTC

This Showcase (model) loading issue has been resolved.

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