Resolved after 5 hours 27 minutes, affecting Cloud, on January 4, 2023.
Due to a 3rd party E-mail service provider outage, e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. Our team is working closely with the 3rd party service provider to fix this issue. Thank you for your patience.
Affected components
Update timeline
- identified Jan 04, 2023, 11:24 PM UTC
Due to a 3rd party E-mail service provider outage, e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. Our team is working closely with the 3rd party service provider to fix this issue. Thank you for your patience.
- resolved Jan 05, 2023, 04:51 AM UTC
This incident has been resolved.
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