Resolved after 1 day, affecting Cloud, on March 1, 2023.
E-mails are now being sent out. We are monitoring the issue in the meantime.
Affected components
Cloud
Update timeline
- identified Mar 01, 2023, 10:53 PM UTC
Cloud e-mails may be delayed for notifications around orders, collaborator invitations, model processing, password resets, etc. All other my.matterport.com related systems are operational. The issue started around 12:45 PT. Our team is working to fix the issue as quickly as possible. Thank you for your patience.
- monitoring Mar 02, 2023, 01:16 AM UTC
E-mails are now being sent out. We are monitoring the issue in the meantime.
- resolved Mar 02, 2023, 11:17 PM UTC
This incident has been resolved.
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