Resolved after 1 hour 43 minutes, affecting 3D Showcase and Workshop and 1 more, on August 27, 2024.
A fix has been implemented but we are monitoring the results.
Affected components
3D ShowcaseWorkshopCloudSpace ProcessingAPIDiscover
Update timeline
- investigating Aug 27, 2024, 06:01 PM UTC
Currently we are investigating and triaging a system degradation affecting model processing, showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
- investigating Aug 27, 2024, 06:41 PM UTC
We are continuing to investigate the issue. We appreciate your patience.
- monitoring Aug 27, 2024, 07:17 PM UTC
A fix has been implemented but we are monitoring the results.
- resolved Aug 27, 2024, 07:44 PM UTC
This incident has been resolved with everything back to Operational.
Your product runs on more than Matterport
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services