Matterport incident

Degraded Performance for Cloud/Billing

Resolved after 4 hours 32 minutes, affecting Cloud and Shopping Cart, on September 4, 2024.

monitoring Sep 04, 2024, 08:00 PM UTC

The 3rd party tool has implemented a fix and results are being monitored.

Started
Sep 04, 2024, 07:09 PM UTC
Resolved
Sep 04, 2024, 11:41 PM UTC
Duration
4h 32m
Detected by Pingoru
Sep 04, 2024, 07:09 PM UTC

Affected components

CloudShopping Cart

Update timeline

  1. identified Sep 04, 2024, 07:09 PM UTC

    We have been notified of a performance issue with billing related features, due to a degraded performance of a 3rd party tool. We are closely monitoring the progress for a resolution. We apologize for the inconvenience.

  2. monitoring Sep 04, 2024, 08:00 PM UTC

    The 3rd party tool has implemented a fix and results are being monitored.

  3. resolved Sep 04, 2024, 11:41 PM UTC

    This incident has been resolved.

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