Resolved after 3 hours 11 minutes, affecting 3D Showcase and Workshop and 1 more, on September 17, 2024.
A fix has been implemented, and we are now monitoring the results.
Affected components
3D ShowcaseWorkshopCloudAPIDiscover
Update timeline
- investigating Sep 17, 2024, 08:23 PM UTC
Currently we are investigating and triaging a system degradation affecting model showcase loading, workshop, API, the Discover page, and my.matterport.com. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
- monitoring Sep 17, 2024, 08:53 PM UTC
A fix has been implemented, and we are now monitoring the results.
- resolved Sep 17, 2024, 11:35 PM UTC
This incident has been resolved.
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