Matterport Outage History

Matterport had 5 outages in the last 2 years totaling 44h 2m of downtime — averaging 0.2 incidents per month.

There were 5 Matterport outages since October 20, 2025 totaling 44h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.matterport.com

Major September 16, 2026

Intermittent Issues with Support Case Submission and Phone Support

Detected by Pingoru: Sep 16, 2026, 09:43 AM UTC
Resolved: Sep 16, 2026, 03:58 PM UTC
Duration: 6h 14m

Timeline · 3 updates

investigating Sep 16, 2026, 09:43 AM UTC

We are currently investigating intermittent issues affecting our Support systems. Some customers may experience difficulties when submitting support cases or contacting Support by phone. This issue is not impacting all users consistently; however, you may encounter delays, failed case submissions, or difficulties reaching our Support team by telephone. Our team is actively investigating the issue and working to restore normal service as quickly as possible. We apologise for any inconvenience and appreciate your patience. Further updates will be posted here as we gather more information.
investigating Sep 16, 2026, 03:56 PM UTC

We are continuing to investigate this issue.
resolved Sep 16, 2026, 03:58 PM UTC

The issue affecting our Support systems has now been resolved. Customers should once again be able to submit support cases and contact our Support team by phone as normal. Our investigation identified and addressed the underlying cause of the intermittent disruptions. We are continuing to monitor our systems to ensure service stability. We sincerely apologise for any inconvenience this issue may have caused and thank you for your patience and understanding while we worked to restore normal service.

Read the full incident report →

Major May 8, 2026

Hardware Purchases via Matterport Cart Unavailable

Detected by Pingoru: May 08, 2026, 08:02 PM UTC
Resolved: May 08, 2026, 09:35 PM UTC
Duration: 1h 33m

Affected: Shopping Cart

Timeline · 2 updates

identified May 08, 2026, 08:02 PM UTC

Hardware purchases via buy.matterport.com are currently unavailable for some customers due to a shipping address validation issue caused by a third‑party outage. We are actively monitoring the situation and working with the provider to restore normal functionality. Updates will be shared as more information becomes available.
resolved May 08, 2026, 09:35 PM UTC

This issue has been resolved and hardware purchases are operating normally.

Read the full incident report →

Major February 16, 2026

Payment gateway issues - Declined payments

Detected by Pingoru: Feb 16, 2026, 03:35 PM UTC
Resolved: Feb 17, 2026, 07:53 PM UTC
Duration: 1d 4h

Affected: Shopping Cart

Timeline · 2 updates

investigating Feb 16, 2026, 03:35 PM UTC

We are experiencing issues with our payment gateway that is resulting in payments being declined, if you experience this issue, please refrain from attempting payment again. We are working on fixing this issue. We apologise for the inconvenience.
resolved Feb 17, 2026, 07:53 PM UTC

The issue with our payment gateway was resolved. We are reviewing all transactions during the affected time period. We will ensure that any discrepancies are fully resolved in a timely manner. We appreciate your patience and understanding.

Read the full incident report →

Notice February 3, 2026

Degradation of multiple Matterport services

Detected by Pingoru: Feb 03, 2026, 11:30 PM UTC
Resolved: Feb 03, 2026, 11:30 PM UTC
Duration: —

Timeline · 1 update

resolved Feb 04, 2026, 01:12 AM UTC

An issue with underlying storage for a critical data store caused upstream failures with multiple Matterport services, including Showcase, Workshop, API, and Discover. Additional resources were provisioned to support this data store, after which point services began to automatically recover. Matteport services are now at full operating capacity. We are evaluating any data in flight that may have been impacted by the outage.

Read the full incident report →

Minor October 20, 2025

Space Processing degradation

Detected by Pingoru: Oct 20, 2025, 03:10 PM UTC
Resolved: Oct 20, 2025, 11:06 PM UTC
Duration: 7h 56m

Affected: Space Processing

Timeline · 3 updates

investigating Oct 20, 2025, 03:10 PM UTC

Currently we are investigating and triaging a system degradation affecting model Space Processing. Due to upstream issues with cloud provider, model processing may take longer than normal. We are sorry for any trouble this causes and appreciate your understanding as we work to resolve the issue.
investigating Oct 20, 2025, 07:32 PM UTC

Upstream issues affecting space processing are stabilizing and our platform is working through the backlog. Some spaces may still incur longer processing times.
resolved Oct 20, 2025, 11:06 PM UTC

This issue has been resolved. Thank you for your patience.

Read the full incident report →