Matrix incident

Degraded performance on matrix.org when sending messages

Notice Resolved View vendor source →

Matrix experienced a notice incident on May 10, 2023 affecting Synapse, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 04:27 PM UTC
Resolved
May 10, 2023, 07:23 PM UTC
Duration
2h 55m
Detected by Pingoru
May 10, 2023, 04:27 PM UTC

Affected components

Synapse

Update timeline

  1. investigating May 10, 2023, 04:27 PM UTC

    We are currently investigating a performance issue when sending messages that started at 15:24 UTC.

  2. resolved May 10, 2023, 07:23 PM UTC

    We have identified the source of the performance issues when sending messages and applied mitigations to return performance to normal.