Matrix incident

Degraded performance of matrix.org Synapse

Minor Resolved View vendor source →

Matrix experienced a minor incident on October 7, 2023 affecting Synapse and Outbound federation, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2023, 08:04 PM UTC
Resolved
Oct 07, 2023, 10:44 PM UTC
Duration
2h 40m
Detected by Pingoru
Oct 07, 2023, 08:04 PM UTC

Affected components

SynapseOutbound federation

Update timeline

  1. investigating Oct 07, 2023, 08:04 PM UTC

    We are currently investigating degraded performance of sending and receiving messages on matrix.org.

  2. monitoring Oct 07, 2023, 09:14 PM UTC

    We identified that the degraded performance was due to heavy E2EE-related federation traffic. Performance has stabilised and we are monitoring the situation.

  3. resolved Oct 07, 2023, 10:44 PM UTC

    This incident has been resolved.