Matrix experienced a minor incident on November 8, 2023 affecting Synapse and Outbound federation, lasting 5h 48m. The incident has been resolved; the full update timeline is below.
Affected components
SynapseOutbound federation
Update timeline
- investigating Nov 08, 2023, 05:58 PM UTC
We are currently investigating degraded performance across matrix.org Synapse due to increased amounts of database traffic. Encrypted messages may be slow to decrypt as a result.
- monitoring Nov 08, 2023, 06:44 PM UTC
We have identified the problem and have applied a fix. Now monitoring the situation to see whether it improves.
- resolved Nov 08, 2023, 11:47 PM UTC
Service has been nominal over the last hour, and we're now confident that the issue has been resolved.