Matrix incident

Service disruption on matrix.org Synapse

Major Resolved View vendor source →

Matrix experienced a major incident on November 11, 2023 affecting Synapse and Outbound federation, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2023, 10:57 PM UTC
Resolved
Nov 11, 2023, 11:45 PM UTC
Duration
47m
Detected by Pingoru
Nov 11, 2023, 10:57 PM UTC

Affected components

SynapseOutbound federation

Update timeline

  1. investigating Nov 11, 2023, 10:57 PM UTC

    We're aware of an issue with an issue on matrix.org Synapse and currently investigating.

  2. resolved Nov 11, 2023, 11:45 PM UTC

    The outage has been resolved after restarting the service. We are actively investigating the exact cause. As of now, normal service has been restored.