Matrix incident

Performance issues on Matrix.org

Minor Resolved View vendor source →

Matrix experienced a minor incident on December 11, 2023 affecting Synapse and Outbound federation, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2023, 03:05 PM UTC
Resolved
Dec 11, 2023, 05:18 PM UTC
Duration
2h 13m
Detected by Pingoru
Dec 11, 2023, 03:05 PM UTC

Affected components

SynapseOutbound federation

Update timeline

  1. investigating Dec 11, 2023, 03:05 PM UTC

    We are currently aware of performance issues affected matrix.org local and federation traffic and are investigating.

  2. identified Dec 11, 2023, 03:15 PM UTC

    We've identified the issue and are working on a resolution.

  3. resolved Dec 11, 2023, 05:18 PM UTC

    Performance should be back to normal (for the time of day).