Matrix incident

matrix.org performance degredation

Notice Resolved View vendor source →

Matrix experienced a notice incident on March 26, 2024 affecting Synapse, lasting 17h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 10:10 PM UTC
Resolved
Mar 27, 2024, 03:45 PM UTC
Duration
17h 34m
Detected by Pingoru
Mar 26, 2024, 10:10 PM UTC

Affected components

Synapse

Update timeline

  1. identified Mar 26, 2024, 10:10 PM UTC

    We've identified an issue with requests being timed out against matrix.org and are working to resolve it.

  2. monitoring Mar 26, 2024, 10:21 PM UTC

    A fix has been implemented and the system appears to have stabilised. We are currently monitoring the situation.

  3. resolved Mar 27, 2024, 03:45 PM UTC

    The system has been stable for a prolonged period of time and is considered resolved.