Matrix experienced a critical incident on April 22, 2024 affecting Synapse and Outbound federation, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 22, 2024, 09:04 AM UTC
The Matrix.org homeserver is currently failing to persist events, meaning users can't send events or receive them over federation We are working to remedy the problem.
- investigating Apr 22, 2024, 09:17 AM UTC
The failure on Matrix.org has expanded and now users may be unable to sync (receive messages).
- monitoring Apr 22, 2024, 10:43 AM UTC
The Matrix.org homeserver is running slowly, particularly when it comes to sending events, as it handles the backlog that built up whilst it was down.
- investigating Apr 22, 2024, 10:53 AM UTC
The Matrix.org homeserver is once again inaccessible from clients. We are looking into the problem.
- monitoring Apr 22, 2024, 11:05 AM UTC
The Matrix.org homeserver is now accessible from clients again. Event send performance is slightly degraded for the time being.
- resolved Apr 22, 2024, 12:32 PM UTC
Performance seems to have recovered. Sorry for the trouble and thanks for your patience.