Matrix incident

Failure to receive encrypted messages on new devices

Notice Resolved View vendor source →

Matrix experienced a notice incident on August 20, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2023, 03:40 PM UTC
Resolved
Aug 20, 2023, 03:28 PM UTC
Duration
—
Detected by Pingoru
Aug 20, 2023, 03:40 PM UTC

Update timeline

  1. resolved Aug 20, 2023, 03:40 PM UTC

    Over the weekend matrix.org has been experiencing increased traffic, resulting in performance issues. While trying to mitigate this, a bug was introduced that caused issues with uploading keys for new devices, resulting in these new devices failing to receive encrypted messages. This has now been fixed.