Matrix incident

Matrix.org Homeserver: unable to log in on new devices

Matrix experienced a major incident on June 11, 2024 affecting Synapse, lasting 15m. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2024, 07:42 PM UTC
Resolved: Jun 11, 2024, 07:57 PM UTC
Duration: 15m
Detected by Pingoru: Jun 11, 2024, 07:42 PM UTC

Affected components

Synapse

Update timeline

investigating Jun 11, 2024, 07:42 PM UTC

We are currently investigating an issue that started at approximately 18:50 UTC. This issue will mean that users won't be able to log in to new devices. Other functions of the homeserver appear to be working.
resolved Jun 11, 2024, 07:57 PM UTC

This issue has been resolved. Many thanks for your patience.