Matrix incident

Sliding Sync Proxy: Partial outage with new devices

Major Resolved View vendor source →

Matrix experienced a major incident on September 4, 2024 affecting Synapse, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 11:43 AM UTC
Resolved
Sep 04, 2024, 01:47 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 04, 2024, 11:43 AM UTC

Affected components

Synapse

Update timeline

  1. investigating Sep 04, 2024, 11:43 AM UTC

    We are currently aware of an issue which is causing some issues with the creation of new devices in the Sliding Sync Proxy. Some users may find that clients such as Element X may never finish logging in or loading the home screen. Logging out and back in again may be sufficient to work around the problem. Clients that use the standard/old sync mechanism ('Sync v2', /v3/sync) and clients using the new native Simplified Sliding Sync support are not affected.

  2. resolved Sep 04, 2024, 01:47 PM UTC

    This incident has been resolved.