Matrix incident

No emails are being sent

Minor Resolved View vendor source →

Matrix experienced a minor incident on February 26, 2025 affecting Synapse, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 26, 2025, 09:42 AM UTC
Resolved
Feb 26, 2025, 12:59 PM UTC
Duration
3h 17m
Detected by Pingoru
Feb 26, 2025, 09:42 AM UTC

Affected components

Synapse

Update timeline

  1. identified Feb 26, 2025, 09:42 AM UTC

    We are having issue with our email provider. No emails are being sent. Both registration and password reset are impacted.

  2. identified Feb 26, 2025, 09:44 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 26, 2025, 12:59 PM UTC

    This incident has been resolved.