Masabi incident
Chase Platform Incident - Degraded Approval Rates - Visa Transactions
Ongoing since 08:43 AM UTC, affecting Chase and Chase and 1 more.
Please be advised that Chase continues to remain in contact with Visa to address the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa transactions. Updates will be published as new information is available. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Reference Number: INC64519156 Incident Creation Date: 11/05/2026 01:21:51 AM ET Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational
Affected components
Update timeline
- investigating Nov 05, 2026, 08:43 AM UTC
Please be advised that Chase has detected an issue where some clients are experiencing lower than normal approval rates or response time latency for Visa transactions. They are in contact with Visa and will continue to monitor the situation while the issue is being addressed. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Reference Number: INC64519156 Incident Creation Date: 11/05/2026 01:21:52 AM ET Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational
- investigating Nov 05, 2026, 10:19 AM UTC
Please be advised that Chase continues to remain in contact with Visa to address the previously reported issue where some clients are experiencing lower than normal approval rates or response time latency for Visa transactions. Updates will be published as new information is available. You are receiving this notification based on your alerts subscription. Please do not respond to this email as this has been sent from an unmonitored mailbox. Reference Number: INC64519156 Incident Creation Date: 11/05/2026 01:21:51 AM ET Components Affected NetConnect -> Operational Tandem -> Operational Stratus -> Operational
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