MarketMan incident

MarketMan system is down

Resolved after 2 hours 51 minutes, affecting Accounting Integrations and Point of Sale Integrations and 1 more, on June 19, 2025.

monitoring Jun 19, 2025, 12:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 19, 2025, 09:27 AM UTC
Resolved
Jun 19, 2025, 12:18 PM UTC
Duration
2h 51m
Detected by Pingoru
Jun 19, 2025, 09:27 AM UTC

Affected components

Accounting IntegrationsPoint of Sale IntegrationsAPI IntegrationSupplier/Vendor IntegrationsReportsOrdersInventoryRecipesMarketMan Mobile

Update timeline

  1. investigating Jun 19, 2025, 09:27 AM UTC

    We detected an issue with our Database at 9:15GMT and our engineering team is actively investigating. Users may experience issues logging into the system or system slowness. We're currently gathering data and working to identify the root cause. We apologize for any disruption this may cause to your operations.

  2. investigating Jun 19, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 19, 2025, 09:50 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 19, 2025, 12:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 19, 2025, 12:18 PM UTC

    This incident has been resolved.

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