MailChannels had 8 outages in the last 2 years totaling 18h 13m of downtime — averaging 0.3 incidents per month.
There were 8 MailChannels outages since September 9, 2025 totaling 18h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue with log search. The logs are backed up in our queue. There are no issues with email delivery.
We have resolved the issue.
We're aware of an incident that is causing some webhooks for Email API events to be delayed. We are investigating.
During a database migration operation, a database became overloaded, resulting in the loss of Email API events. Between 22:00 and 22:45 PST, webhooks for Email API events were not sent. The issue has been corrected, and we are monitoring the affected systems.
This incident has been resolved.
We have identified an issue with delays in email delivery. The emails are in our queues and not lost. We have fixed the issue. There is still some backed up email that we are delivering as quickly as possible.
"mailchannels.com" website is down at the moment. We are working with our service provider to fix the issue. There is no impact on any of the consoles or email delivery.
This incident has been resolved.
We are aware of the AWS outage in us-east-1. Mailchannels services are not operating in this region. Our services are unaffected and are fully operational.
We are currently experiencing degraded performance in our Mailchannels Cloud SMTP service. There is a delay in delivering emails to the destination. We have emails sitting in our queue waiting for delivery. We are continuing to monitor and will post an update when the backed up emails are delivered.
We are continuing to deliver the backed up mails in our queue. We are continuing to monitor and will post an update when the backed up emails are delivered.
The backed up emails have been delivered. Please reach out to [email protected] if you have questions.
We are currently investigating higher than normal connection latency that might have an impact on outbound email delivery services.
This incident has been resolved.
We are currently investigating higher than normal connection latency that might have an impact on email delivery services.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.