Magnus Health experienced a minor incident on April 16, 2026 affecting API, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 16, 2026, 02:40 PM UTC
Yesterday, April 15, 2026, we identified a delay in our nightly integration sync processing. Sync jobs are continuing to process, but at a slower rate than expected. We have taken steps to address the issue and are actively monitoring progress. If you do not see expected account creations or updates in your system by the end of today, please contact our support team for assistance. We appreciate your patience and will provide an update once processing has returned to normal.
- resolved Apr 17, 2026, 08:05 PM UTC
As of 4pm ET on 4/17/2026, we can confirm that syncs are running within their normal processing time. If you do not see expected account creations or updates in your system as of today, please contact our support team for assistance. Thank you for your patience as we worked to resolve this issue.