Magnus Health had 6 outages in the last 2 years totaling 201h 59m of downtime — averaging 0.2 incidents per month.
There were 6 Magnus Health outages since July 19, 2024 totaling 201h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Today, June 5, 2026, we identified an issue that is causing a subset of our Veracross nightly integrations to fail. Our team is actively investigating the issue. We appreciate your patience and will provide an update once processing has returned to normal.
We have identified and resolved the issue that was impacting Veracross integrations.
Yesterday, April 15, 2026, we identified a delay in our nightly integration sync processing. Sync jobs are continuing to process, but at a slower rate than expected. We have taken steps to address the issue and are actively monitoring progress. If you do not see expected account creations or updates in your system by the end of today, please contact our support team for assistance. We appreciate your patience and will provide an update once processing has returned to normal.
As of 4pm ET on 4/17/2026, we can confirm that syncs are running within their normal processing time. If you do not see expected account creations or updates in your system as of today, please contact our support team for assistance. Thank you for your patience as we worked to resolve this issue.
Magnus Health applications are experiencing disruption as a result of issues with an upstream cloud service provider.
Magnus Health applications are responding as expected.
The third-party vendor that hosts our Magnus Health Community, Salesforce, is currently experiencing an issue with inbound and outbound emails, which is in turn interfering with email creation of new cases as well as replies to case notifications. As a result, new emails to our support email addresses may not be creating cases as expected, and email notifications and email replies to case notifications are similarly not copying through to existing cases for our support team. We are actively working with Salesforce to understand when this issue will be resolved and confirm that prior communications will come through at that time. In the meantime, please log in directly to the Magnus Community to open new cases and to view or update existing cases. We apologize for any inconvenience.
Salesforce has indicated that they've identified the issue with their email service and have implemented a solution, and their email services and backlogs are now recovering. We're monitoring the status of that recovery and will confirm once all disruptions to our case email notifications and customer replies have been resolved. Until we can confirm that all issues impacting our Magnus Health Community have been resolved, we continue to encourage you to log in directly to the Magnus Community to open new cases and to view or update existing cases. We appreciate your patience.
Salesforce confirmed that they resolved their system issues with their email service today at 12:04 UTC. Though we have not seen continued issues after they implemented their fix, we are still waiting for their email service backlogs to clear so that all previously emailed new cases and case replies come through to our support team. Salesforce indicated that the process to clear their backlog could take up to another 24 hours, so we are monitoring the progress through the weekend. We appreciate your patience as we work with Salesforce to confirm this issue has been fully resolved.
Salesforce has confirmed the issue is resolved and their inbound and outbound email log has been fully processed. We've confirmed that messages sent during this outage have since been received by our team.
Our third party scheduling tool, ChiliPiper, is investigating an issue that is causing users to be unable to access calendar scheduling links. As a result, the feature to schedule support consulting calls through the Magnus Community is temporarily unavailable. We are closely monitoring the ChiliPiper status and will notify you as soon as the scheduling links issue has been resolved.
Our third-party scheduling tool, ChiliPiper, has resolved the issue with their scheduling links and you should once again be able to schedule calls with our Support Consultant team through the Magnus Community. If when using the scheduling link you are still receiving an error, please try clearing your browser cache.
Due to a third-party outage impacting global tech platforms our fax systems are currently unable to accept incoming customer faxes. We are working to resolve the issue as quickly as possible, but in the interim please upload files directly from our mobile or desktop applications.
The issue impacting our fax systems has been resolved and we can once again accept incoming customer faxes. Thank you for your patience while we worked to resolve this issue.