Magnus Health incident

Outbound Email Delayed

Resolved after 16 hours 38 minutes, affecting Email, on July 28, 2022.

resolved Jul 29, 2022, 10:44 AM UTC

All emails that were automatically queued during the incident have been sent out. Email delivery is running as normal.

Started
Jul 28, 2022, 06:06 PM UTC
Resolved
Jul 29, 2022, 10:44 AM UTC
Duration
16h 38m
Detected by Pingoru
Jul 28, 2022, 06:06 PM UTC

Affected components

Email

Update timeline

  1. monitoring Jul 28, 2022, 06:06 PM UTC

    Our email service provider is currently experiencing delays in delivering email. This is impacting all email delivery from Magnus, including welcome emails and password reset emails. We are monitoring the situation and will provide updates as they become available.

  2. monitoring Jul 28, 2022, 08:07 PM UTC

    New emails are now being sent out as normal, and emails previously queued for delivery are being processed. We will post another update once all emails have been delivered.

  3. resolved Jul 29, 2022, 10:44 AM UTC

    All emails that were automatically queued during the incident have been sent out. Email delivery is running as normal.

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