Maestro Labs experienced a major incident on October 20, 2025 affecting Outlook Add-In and Gmail - Chrome extension, lasting 16h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Outlook Add-InGmail - Chrome extension
Update timeline
- investigating Oct 20, 2025, 07:59 PM UTC
One of our cloud service providers (AWS) is currently experiencing an outage that’s affecting some of our services. Our team is monitoring the situation closely and working with AWS to restore full functionality as soon as possible.
- investigating Oct 21, 2025, 12:04 AM UTC
The issue is resolved.
- resolved Oct 21, 2025, 12:06 AM UTC
Services are fully operational following the restoration of AWS infrastructure. No security impact occurred.