Maestro Labs incident

Major widespread AWS infrastructure issue

Resolved after 16 hours 20 minutes, affecting Outlook Add-In and Gmail - Chrome extension, on October 20, 2025.

resolved Oct 21, 2025, 12:06 AM UTC

Services are fully operational following the restoration of AWS infrastructure. No security impact occurred.

Started
Oct 20, 2025, 07:45 AM UTC
Resolved
Oct 21, 2025, 12:06 AM UTC
Duration
16h 20m
Detected by Pingoru
Oct 20, 2025, 07:45 AM UTC

Affected components

Outlook Add-InGmail - Chrome extension

Update timeline

  1. investigating Oct 20, 2025, 07:59 PM UTC

    One of our cloud service providers (AWS) is currently experiencing an outage that’s affecting some of our services. Our team is monitoring the situation closely and working with AWS to restore full functionality as soon as possible.

  2. investigating Oct 21, 2025, 12:04 AM UTC

    The issue is resolved.

  3. resolved Oct 21, 2025, 12:06 AM UTC

    Services are fully operational following the restoration of AWS infrastructure. No security impact occurred.

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