Resolved after 5 days 14 hours, affecting api.madkudu.com and app.madkudu.com, on December 11, 2024.
The issue has been identified and the fix has been released. We are actively monitoring the platform.
Affected components
Update timeline
- investigating Dec 11, 2024, 06:26 PM UTC
Our AWS infrastructure is suffering partial outage that cause Intermittent 504 Errors on the public API and can prevent new attributes mapping from being published. We are actively investigating the issue but due to its complexity, we don't expect it to be completely fixed before 24h
- identified Dec 12, 2024, 07:17 AM UTC
We identified the issue and are actively working on fixing it. We expect the performances to go back to normal before 6:00 UTC
- monitoring Dec 13, 2024, 07:25 AM UTC
The issue has been identified and the fix has been released. We are actively monitoring the platform.
- resolved Dec 17, 2024, 09:12 AM UTC
This incident has been resolved.
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