MadKudu Outage History
MadKudu is up right nowPingoru has recorded 56 incidents for MadKudu: 10 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Notice June 2, 2026 Salesforce (SFDC) Integration Incident 4h 12m
Started Jun 02, 2026, 11:36 AM UTC· resolved Jun 02, 2026, 03:49 PM UTC
- identified Jun 02, 2026, 11:36 AM UTC
We are currently experiencing an issue with our Salesforce (SFDC) integration, and the service is temporarily unavailable. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We will provide updates as more information becomes available.
- resolved Jun 02, 2026, 03:49 PM UTC
The issue affecting the Salesforce (SFDC) integration has been resolved. As part of the remediation, all customers are required to reconnect their Salesforce instance in our application to restore integration functionality. We apologize for the inconvenience and appreciate your patience.
Minor April 21, 2026 Sales Copilot Unavailable –
Started Apr 21, 2026, 12:33 AM UTC· resolved Apr 21, 2026, 12:33 AM UTC
- monitoring Apr 20, 2026, 10:56 PM UTC
Apr 20, 15:56 PDT Identified - We’ve identified an issue affecting Sales Copilot and are actively working on a fix. We expect full recovery within approximately 90 minutes.
Major April 19, 2026 Major Outage detected on status page 5m Overall
Started Apr 19, 2026, 10:37 PM UTC· resolved Apr 19, 2026, 10:42 PM UTC
No vendor updates were posted for this incident.
Minor February 27, 2026 Delayed CRM Integration –
Started Feb 27, 2026, 12:01 PM UTC· resolved Feb 27, 2026, 12:01 PM UTC
- resolved Feb 27, 2026, 12:01 PM UTC
Feb 27, 04:01 PST Resolved - This incident has been resolved. Feb 26, 03:51 PST Monitoring - A fix has been implemented and we are monitoring the results. Feb 24, 05:48 PST Identified - We’re currently investigating an issue affecting our ability to load new data from a subset of customers. Updates to follow.
Notice December 15, 2025 Data Processing (Data Workers) Instability – msi.madkudu.com, api.madkudu.com, app.madkudu.com, data.madkudu.com
Started Dec 15, 2025, 04:38 PM UTC· resolved Dec 15, 2025, 04:38 PM UTC
- resolved Dec 15, 2025, 04:38 PM UTC
The service used to provide transformation and updating of extracted data in the platform ("Data Workers") was degraded causing instability on the service and delays in refreshing data loaded from external integrations. This has been fixed and services are resuming although some delays in seeing updated data in copilot and scores in linked CRM tools may be experienced still.
Minor October 21, 2025 Sales Copilot service disruption –
Started Oct 21, 2025, 07:52 AM UTC· resolved Oct 21, 2025, 07:52 AM UTC
- resolved Oct 21, 2025, 07:52 AM UTC
Oct 21, 00:52 PDT Resolved - This incident has been resolved. Oct 21, 00:51 PDT Monitoring - Service functionality has been restored. We are continuing to monitor it to ensure full stability. Oct 20, 18:52 PDT Update - We're still monitoring our dependent services. Oct 20, 18:39 PDT Identified - Sales Copilot is currently experiencing renewed service disruption as some of our dependent services are facing issues again Oct 20, 17:13 PDT Monitoring - Service functionality has been restored. We are continuing to monitor it to ensure full stability. Oct 20, 12:58 PDT Identified - Sales Copilot is currently experiencing service degradation due to widespread outages affecting multiple online services, including our infrastructure providers. Our team is actively monitoring the situation and implementing mitigations as providers restore functionality. We will provide updates as more information becomes available.
Major October 6, 2025 app.madkudu.com not available 37m app.madkudu.com
Started Oct 06, 2025, 04:53 PM UTC· resolved Oct 06, 2025, 05:30 PM UTC
- investigating Oct 06, 2025, 04:53 PM UTC
An issue has appeared on app.madkudu.com preventing people to access any pages of it.
- identified Oct 06, 2025, 04:54 PM UTC
The issue has been identified and a fix is currently being released.
- monitoring Oct 06, 2025, 05:08 PM UTC
A fix has been released, and we are monitoring the results.
- resolved Oct 06, 2025, 05:30 PM UTC
This incident has been resolved.
Major June 16, 2025 Delays with pulling data 5h 17m data.madkudu.com
Started Jun 16, 2025, 09:23 AM UTC· resolved Jun 16, 2025, 02:41 PM UTC
- investigating Jun 16, 2025, 09:23 AM UTC
Our infrastructure has been experiencing delays in pulling new data from our customers' systems over the weekend. Our team has been notified and is actively looking into the issue.
- identified Jun 16, 2025, 09:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 16, 2025, 11:16 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 16, 2025, 02:41 PM UTC
This incident has been resolved. MadKudu is pulling data normally again. Expect any remaining scoring delay backlog to clear in the next 12 hours.
Major May 27, 2025 Copilot Partial Outage 2d 17h msi.madkudu.com, app.madkudu.com
Started May 27, 2025, 02:21 PM UTC· resolved May 30, 2025, 07:46 AM UTC
- investigating May 27, 2025, 02:21 PM UTC
One of our provider, LaunchDarkly, is experiencing a major outage: https://status.launchdarkly.com/ We use Launchdarkly for our feature flag infrastructure (i.e. control how features are released). We are looking for a way to fix the situation without having to wait for Launchdarkly to fix their service.
- monitoring May 27, 2025, 03:52 PM UTC
The LaunchDarkly outage triggered an overload on our production database by one of our systems, which in turn prevented the Copilot service from handling some requests. After restarting the database and with LaunchDarkly gradually recovering, the load has decreased and Copilot is now functioning normally. We are closely monitoring the situation and are developing a plan to improve our resilience to similar incidents, which will be implemented in the coming weeks.
- resolved May 30, 2025, 07:46 AM UTC
This incident has been resolved.
Major April 19, 2025 Scoring Push to CRM Outage –
Started Apr 19, 2025, 01:00 PM UTC· resolved Apr 19, 2025, 01:00 PM UTC
- resolved Apr 24, 2025, 01:00 PM UTC
During April 19th 2025 07:00 AM - April 22nd 2025 our Push ECS agent experienced intermittent disconnections, causing push delivery to be unstable. This was due to the agent becoming unresponsive, likely from machine lock or CPU overload. Actions taken: • Identified and rebooted the affected instance • Doubled CPU and memory reservations for the push tasks • Push service is now stable and under close monitoring Next steps to prevent recurrence: • Continue monitoring agent status and container performance
Minor February 4, 2025 Explore View Degradation 39m msi.madkudu.com
Started Feb 04, 2025, 05:13 PM UTC· resolved Feb 04, 2025, 05:53 PM UTC
- identified Feb 04, 2025, 05:13 PM UTC
The explore view is experiencing outage and the message "It seems that there are some problems loading your data. Please update the rules or contact support if the issue persists." is displayed on some request. We are currently working on solving it and the system should be back very soon.
- resolved Feb 04, 2025, 05:53 PM UTC
This incident has been resolved.
Major January 29, 2025 Explore views outage 12h 26m msi.madkudu.com
Started Jan 29, 2025, 05:55 PM UTC· resolved Jan 30, 2025, 06:21 AM UTC
- identified Jan 29, 2025, 06:26 PM UTC
The service in charge of executing explore queries is experiencing an outage due to an overload. We are restarting the service and scaling up the machines to bring it back online.
- monitoring Jan 29, 2025, 07:03 PM UTC
The service is back and we upscaled the machines to make sure you don't experience degraded performance. We will keep monitoring the situation for 24 hours.
- resolved Jan 30, 2025, 06:21 AM UTC
This incident has been resolved.
Minor December 11, 2024 Intermittent 504 Errors 5d 14h api.madkudu.com, app.madkudu.com
Started Dec 11, 2024, 06:26 PM UTC· resolved Dec 17, 2024, 09:12 AM UTC
- investigating Dec 11, 2024, 06:26 PM UTC
Our AWS infrastructure is suffering partial outage that cause Intermittent 504 Errors on the public API and can prevent new attributes mapping from being published. We are actively investigating the issue but due to its complexity, we don't expect it to be completely fixed before 24h
- identified Dec 12, 2024, 07:17 AM UTC
We identified the issue and are actively working on fixing it. We expect the performances to go back to normal before 6:00 UTC
- monitoring Dec 13, 2024, 07:25 AM UTC
The issue has been identified and the fix has been released. We are actively monitoring the platform.
- resolved Dec 17, 2024, 09:12 AM UTC
This incident has been resolved.
Major December 10, 2024 Public API is returning 504 2h 22m api.madkudu.com, app.madkudu.com
Started Dec 10, 2024, 02:28 PM UTC· resolved Dec 10, 2024, 04:51 PM UTC
- identified Dec 10, 2024, 02:28 PM UTC
The AWS region where the public API is hosted is having issues. We are redeploying the instances.
- identified Dec 10, 2024, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 10, 2024, 02:36 PM UTC
The fix has been deployed and the error rate dropped significantly. We are monitoring the systems to ensure stability.
- resolved Dec 10, 2024, 04:51 PM UTC
This incident has been resolved.
Major November 28, 2024 Explore views are empty 23h 36m msi.madkudu.com
Started Nov 28, 2024, 08:40 AM UTC· resolved Nov 29, 2024, 08:17 AM UTC
- identified Nov 28, 2024, 08:40 AM UTC
A major database migration created disturbance in our explore views. As a result, these views are empty. The problem has been identified and we are working to fix the problem.
- identified Nov 28, 2024, 08:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 28, 2024, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 29, 2024, 08:17 AM UTC
This incident has been resolved.